Client Appointment Expectations

The CDC released a series of screening questions to determine your risk of infection during your PRO appointment. If you answer any of these questions with “no,” the appointment must be canceled or rescheduled.

All services must be performed in a safe environment, with plenty of ventilation and access to a hand-washing area.

Inform the booking department, as well as your PRO, of any allergies or sensitivity to products or chemicals before the start of your appointment.

MOBILESTYLES services should be performed in a well-lit area. If you are receiving a chemical service (e.g. keratin treatment), there should be adequate air circulation in the room.

Communicate with your PRO within the app about your appointment. If applicable, provide sample photos and details of your desired service results (e.g. hairstyle, hair color, nail color, etc.). This will allow your PRO to prepare special products or tools they'll need to complete the request.

Reach out to our Booking Department with any schedule changes that will affect your PRO appointment. They'll work with you and the PRO to find a different time or reschedule for another day! Or, simply tap “Reschedule” within your booking request within the app.

If needed, our booking department will reach out to you prior to your appointment via text to request additional information (e.g. location details, etc.).

Sit back and enjoy being pampered by your PRO!