Client Safety Tips

While mask mandates are ever-changing, we believe that wearing them when in direct contact for such a long period of time will be beneficial to both you and your PRO.

If you're having your appointment in your home, it'll be best to let any roommates and family members know ahead of time. In order to prevent spreading any illnesses, we advise clearing the area of anyone not involved in the appointment.

While your PRO is disinfecting their materials and tools before your appointment, it might be beneficial for you to disinfect the space they will be working in before they arrive. If they're going to be using a counter space that you provide, it'll be best to give it a few wipes with some disinfectant so it's kept clean for your appointment.

Have anyone who's coming in contact with the PRO have their temperature checked beforehand, as well as the PRO. Anything from 99 degrees and above is cause for concern, and would be best to reschedule the appointment for another time.

Having hand sanitizer available for the PRO and yourself is a great way to make sure that you're both staying safe and adhering to current COVID-19 protocols.

To ensure the safety of both our PROs and Clients, a COVID-19 questionnaire is sent to both parties. If both of the parties' answers meet the requirements, the PRO and Client are clear to proceed with the appointment.

When you PRO arrives, verify that they are the exact person that you've requested through the app. If they are not who you have requested, do not proceed with the appointment and make sure you report this to the MOBILESTYLES App. If at any point you feel unsafe, be sure you contact the proper authorities in your area.

If you have any concerns about the service you're getting, or if there are any products or chemicals you might be allergic or sensitive to, be sure to let you PRO know sooner rather than later. They'll be able to address your concerns and have you ready for a safe, productive appointment.

For the safety and security of Clients and PROs engaged in transactions using MOBILESTYLES App, our policy strictly prohibits cash payments. PROs are not allowed to collect cash payments and Clients are not allowed to pay for their services using cash (with the exception of tips). All payments must occur directly through the MOBILESTYLES App.

If you notice an out-of-the-ordinary charge that you didn't authorize, contact one of our onboarding agents immediately. Don't be too careful — if you see something unusual, speak up!