Want clients to keep coming back? Giving them a great customer experience is key. We discuss some straightforward techniques to enable you to do just that.
Whether you’re a mobile hair colorist, mobile manicurist, or you offer mobile haircuts, mobile esthetics, or mobile pedicure services, it’s crucial to provide a great customer experience for your clients. Not only does it encourage positive reviews and recommendations, but it also makes people far more likely to book you again in the future. Let’s look at some easy ways to deliver that 5-star service on the go!
Sometimes, it can be hard to avoid letting negative feelings about life’s stresses spill over into our work. A warm welcome, bright smile, and a generally positive attitude can make clients warm up to you straight away, and make them feel comfortable in your presence.
Offering mobile beauty services is so much more than just demonstrating your expertise in the field. Being good with people is an enormous part of a successful health and beauty business! Try and gauge whether or not your client feels like engaging in casual conversation — everyone is different, and while some customers will happily chat away for hours, others prefer not to. Respecting their preferences will always be appreciated. If you’re looking for some talking points, check out our helpful blog on 3 ways to avoid lulls in conversation with clients.
Extra touches make a customer feel valued, and they don’t need to be extravagant. Offering a refreshment or snack, something to read, or asking if they’d enjoy a certain genre of music in the background during the appointment are all small gestures that can make a huge difference to how much they enjoy their experience with you. When it comes to your services, providing the option of add-ons such as a quick scalp, hand, or foot massage with their treatment adds value to the customer.
Clients always appreciate a tailored approach. Instead of offering generic advice, ask specific questions regarding their current routines and what they’re looking to achieve in the long term. For example, if you’re a mobile hair colorist or offer mobile haircuts, use your expert knowledge to assess your customer’s hair type, texture, and goals, and provide realistic advice on specific products and treatments that will work best for them.
Customer satisfaction is a huge part of building up a loyal client base that appreciates your hard work and dedication. What’s your go-to advice for achieving a great customer experience every time? Let’s chat! Tag @mobilestylesapp with your thoughts on Instagram, Facebook, or Twitter.
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